Trona Valley will be migrating to a new ATM/Debit card platform on 2/19/19. Please be sure the credit union has your current address, phone number and email address to ensure your card performance is not impacted.
Debit Card Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud. Here’s how it works:
Cardholders with a phone number on file that accepts SMS (Short Messaging Service) will receive a text alert from 96923 regarding fraudulent activity. Simply respond to the text using the Fraud or No Fraud options. Text alerts are sent 24 hours a day, 7 days a week..
If there is no response to the text within 5 minutes, an email will be sent, which also includes the Fraud or No Fraud options. Emails are sent 24 hours a day, 7 days a week.
If you do not respond via text or email, you will receive an automated phone call to your home phone, and then to your cell phone. Calls are placed between 8:00AM and 9:00PM, local time of the cardholder. After-hours calls are queued, and you will be contacted the next morning. If you confirm fraud during the call, you will be connected to a Fraud Analyst.
Our messages will never ask for your PIN or account number.
Please make sure that we have a valid phone number and email address on file.
When contacting the Fraud Center, please use the number provided to you in the text, email or voice call you received from the Fraud Center.