Coronavirus COVID-19 Update
Partial Reopening Branch Lobbies – A Phased In Approach
We are pleased to announce some good news. Trona Valley Federal Credit Union will partially reopen branch location lobbies on Tuesday, May 26. This reopening will be a phased in approach with health and safety restrictions in place. Our priorities are keeping everyone safe and healthy - our employees, members, as well as the community.
On May 26, the credit union will reopen branch location lobbies Monday - Friday from 11:00 AM to 4:00 PM for teller transactions only. Our Member Service Representatives will be available by appointment only for loans and opening new accounts. Please schedule an appointment by calling 800-331-6268. The drive-thru service at all branch locations will remain open Monday - Friday from 8:00 AM to 6:00 PM and Saturday from 10:00 AM to 2:00 PM.
Utilizing our E-Services is still encouraged for basic banking functions during this phased in approach. Please don’t hesitate to ask for guidance using our digital channels. We want you to have 100% confidence in this service. Our Call Center is also available for assistance.
Social distancing rules will apply upon entering branch location lobbies. A limited number of people will be allowed in the branch lobbies at one time. Trona Valley’s employees will be wearing face coverings. We encourage members to wear a mask; however, it is not required. It’s important that we take care of one another at this time. For safer member-employee interactions, location lobbies have been modified in a positive way. Public restrooms will be available, however, limited.
We sincerely thank you for your patience and support over the past several weeks. We look forward to seeing you. Stay safe and healthy!
Financial Protection, Security & Education
As a commitment to our members, Trona Valley Federal Credit Union wants to ensure the protection of your personal and account information.
Trona Valley, or any of our affiliates, will NEVER call, text or email you for your personal information, as we already have it!
If you receive an e-mail or phone call appearing to be from Trona Valley that asks for personal information such as your Account Number or Social Security Number, do not respond and notify us immediately at 307-875-9800. If you have any doubt as to who is contacting you, even if it is us, hang up and call us at 307-875-9800.
For more information on how to protect yourself visit: ftc.gov/idtheft
Security Training, Education, and Awareness
Trona Valley has partnered with Trace Security to provide our members with additional resources for protecting their personal and financial information. The Training, Education, and Awareness Module contains courses related to Online Security, E-Mail and Phone Scams, and Mobile Device Security, just to name a few. Each course provides information and resources available, and a short quiz to test your knowledge.
ID Theft & Fraud
Trona Valley is here to help our members protect their personal information by providing information on the most recent ID Theft and Fraud issues and security breeches locally and nationally, as well as tips to keeping you safe online and out there in the world. Read and click on the following section about the NCUA Fraud Prevention Center. But at any time you need to report any suspected fraud or to notify us before traveling to avoid blocked transactions, please click here to contact us. We also have this great resource and workbook about What to do if your ID is stolen.
In the aftermath of any incident where fraud has taken place, scammers will often prey on individuals even further. Verify phone calls and watch out for phishing emails.
Also, review your credit score annually for free and with no impact to your credit score by visiting https://www.annualcreditreport.com/
NCUA Fraud Prevention Center
The National Credit Union Administration (NCUA) now provides a wonderful resource for credit union members covering a variety of frauds and scams, identity theft and online security information and protection measures. Click here to surf around this informative and very helpful personal and financial protection tool.
Always remember, Trona Valley, or any of our affiliates, will NEVER call, text or email you for your personal information. If for any reason we do need to speak with you, we will clearly identify ourselve for your security and well being, and will NEVER as for your account information.