Frequently Asked Questions
How do I enroll?
You must be enrolled in Online Banking to use Mobile Banking. Download our app and login using the same username and password as you would use for Online Banking.
Why am I getting a one-time PIN?
A one-time PIN will be sent the email address we have on file for you when you have reached the number of eligible auto-enroll devices.
How do I reset my password?
You will need to reset your password in Online Banking from a desktop or laptop computer, then login to the app with your new password.
Can I used biotechnology to login?
Yes, our mobile app offers fingerprint and facial recognition to login.
Can I save my password in the app?
Yes, however, we do not recommend saving your password until you have set up a passcode on your device.
How do I unlock my mobile banking login?
You will need to call us at 800-331-6268 to unlock your mobile banking user.
Why am I being prompted to accept the Mobile Banking Agreement again?
When a change is made to the Mobile Banking Agreement, you will be asked to accept the revision.